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REFUND, REPLACEMENT AND CANCELLATION POLICY

 

Return for products

  1. Users shall intimate customer care within 7 days from delivery else shall not be eligible for return

  2. Returns shall only be accepted when the User receives damaged goods

  3. The Users shall be required to provide information including their order ID details, reason for return and preference for either replacement product or a refund, along with photographs of the damaged product and the invoice. 

  4. We shall collect the products from your delivery address within 2-4 business days from the date of receipt of request for return/refund.

 

Eligibility for Returns

Users are eligible to receive refunds only if the products are damaged during transit.

 

Users shall contact the customer services team at [.] to return the product within 5 business days from receipt of the product.

 

Processing of Returns/Refunds

The return/refund shall be processed only if the products are received in original packaging with seals, labels and barcodes intact and shall process the refund once the said products have been received and verified at our warehouse. 

For failed returns that are not approved by the quality analysis team, the product shall be sent back to the User at the User’s own cost.

 

Time for Refund

Payment through credit/debit cards or Net Banking

Every Refund shall be made directly into the bank account of the User from where the original payment took place, can be made in the same payment mode as that used by the User within 24-48 business hours from receipt of the returned products. The refund amount may take 2-3 business days to reflect in the User’s account.

 

The Website reserves its right to assess every request for return/refund on its own merits, in accordance with its own discretion, and if the Website suspects any fraudulent transaction by any User, or any transaction violating the Terms of Service/Privacy Policy or any other policy of the Company, the Website shall be entitled to act in respect of such mala fides. The Website reserves its right to record details of Users engaging in fraudulent transactions or mala fide actions and cancel their orders, preventing them from using the Services.

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